Easy Return & Exchange
Your satisfaction is our priority. If you are not satisfied with your purchase then we are here to resolve your concern/issue. We will be delighted to exchange any item returned in a saleable condition, with its receipt and original packing. Please note that due to your laptop Screen settings and photographic lighting, the product color may vary. Moreover, all fabric pieces, or patches included in the product, are mentioned in the product description on website. We will only be accepting those products for exchange/return that either have manufacturing issues, wrong sizes and the shipment of the wrong items.
No extra amount will be charge for the exchange of the same article, however exchange will entirely be dependent on the availability of the article. Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.
Reach us at our customer care number, +92-306-6640555 within 7 days of your purchase
Or email us at: Kayaofficialpk@gmail.com
After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)
*You can only exchange/return through KAYA OFFICIAL online store.
We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued by online team & will be availed online only.
You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
*KAYA reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
*There will be no return and exchange on sale articles.
We don't exchange under following scenarios:
- When a product has been personalised or made according to customer measurements.
- We don't exchange products which come under Hyper SALE.